Showing posts with label feedback. Show all posts
Showing posts with label feedback. Show all posts

Saturday, November 22, 2014

A Customer's Story

If there is one thing more heartwarming than a review from a happy customer, it's a personal note from a shopper who tells me their story and why they chose my Etsy store.
(Irish scenery, own photo)
Many who drop by my store are of Irish extraction or perhaps their spouse would be from Ireland and they feel that same affinity. These particular customers would often share a little of their story. For me, this is one of the highlights of being present on Etsy - it's about the personal experience not just for customers, but sometimes for the seller too. I'm not a faceless machine churning out mass produced goods, but an artist putting heart and soul into the few individual pieces I make. Equally, those who choose my creations are not just a name and address on the envelope. 

Yesterday a friendly, Irish American lady, who had chosen a Connemara marble pendant from me in February 2013, returned for a pair of earrings. I was delighted to see her return, but even more so to know that the pendant is still a well-loved piece of jewellery. She has kindly allowed me to share her story here. 

Her parents originated in Ireland and she still has relatives in Dublin and in the South West.

'...I've been meaning to get earnings to match my pendant, but just never got around to it. I love the pendant. Many years ago my mother gave me a pin with Connemara marble which I have passed on to my daughter. She loves having something of her grandmother's. Hence my attachment to Connemara. Someday I'll pass on my pendant and earrings to my daughter. We are very sentimental.' 
https://www.etsy.com/ie/listing/207608048/irish-jewelry-cork-red-marble-pendant?ref=shop_home_active_1&ga_search_query=heart https://www.etsy.com/ie/listing/207383825/irish-jewelry-kilkenny-marble-pendant?ref=shop_home_active_2&ga_search_query=heart https://www.etsy.com/ie/listing/206983396/connemara-marble-heart-pendant-irish?ref=shop_home_active_3&ga_search_query=heart 

(Well, thank you.) I too am a bit sentimental and hearing stories like this makes me feel like my jewellery is sometimes more than just adornments. Some pieces, especially those in Irish marble can become a symbol, a connection to family and heritage. For me, the privilege of knowing where a lovingly made piece is going and why it will be cherished gives more meaning to what I do.


https://www.etsy.com/ie/listing/193200594/irish-connemara-marble-pendant-sterling?ref=shop_home_active_5https://www.etsy.com/ie/listing/207268867/connemara-marble-ornament-christmas-tree?ref=shop_home_active_1 https://www.etsy.com/ie/listing/196481120/connemara-marble-earrings-rare-irish?ref=shop_home_active_1 




Thursday, August 14, 2014

Recent Feedback

Whether you are shopping online or selling online, customer reviews are crucial. For the discerning buyer, there is no substitute for real feedback from genuine customers. It's the best indicator as to the reliability of the shop and the standard of service you will get.
screen grab of my current feedback status
As for me, I cannot say thank you enough for the wonderful reviews I have received to date. Here are a couple of recent ones:


Irish Jewelry. Kilkenny Marble Pendant. Rare, Black Stone Heart with Celtic Spiral. Ceo


Irish Jewelry. Kilkenny Marble Pendant. Rare, Black Stone Heart with Celtic Spiral. Ceo

The pendant is absolutely beautiful--exactly as represented. The service was quick and the communication thoughtful. My first Etsy order was a very positive experience!

RESERVED Brown Stone Necklace. Red and Cocoa Desert Jasper with Copper. Dublin Hills


Gorgeous! I am in love with this necklace! The stones are even more beautiful in person! It's really a work of art—the necklace design and craftsmanship as well as the stones themselves. A joy and honor to wear. HandmadebyAmor is outstanding in every way!

To see all feedback, publicly left on my shop page please CLICK HERE

Saturday, January 18, 2014

Sharing Feedback


I am always grateful to receive feedback in any shape or form. I appreciate that it takes time and effort for anyone to write it. I just had to share the latest feedback received as it warmed my winter for me. So please allow me to brag a little and show off this latest comment....
Purple amethyst earrings
'Lovely service and beautiful earrings. Anne-Marie was in touch right away and even ran to the post office just before it closed to ship them. They came with a gift box, personalized note, and an extra little charm. Best of all, the earrings are very well-made and my grandmother was tickled to get something handcrafted in Ireland. I'd give more than five stars if I could, and will be back for other gifts.'

Thank you K for your kind words! To see all my customer reviews CLICK HERE
To read about Amethysts, the stone CLICK HERE

Thursday, September 5, 2013

Etsy Feedback Update


Just recently, Etsy revamped the feedback system to a star-rated review system, popular on many other sites. I'm delighted to say that based on feedback to date Handmade by Amo'r currently has 5 stars!
Once again I'd like to say thank you from the bottom of my heart to all those who have left me feedback, especially those who got into the specifics. It lets me know I am providing the service you want so I can build on that to continuously improve.  Without your input I'd be working blindly. Above all, I appreciate the time and effort it takes to leave feedback.
peacock at Dublin Zoo (own photo taken Aug 2013)
I'd like to share some of the reviews Ive recieved these past few months that made me proud as a peacock and that I hope inspires trust in my work and the whole service provided:

LOVE THIS SHOP, i always go back for more

Exquisite earrings; one of my favorite sellers; beautiful work; beautifully designed jewelry; my friend loved these

Arrived today and I could hardly wait to open them. Yes, they were everything I wished. for....

Just love this pendant and will think of Ireland whenever I wear it! Lovely artist with excellent service!



Click on the link to go directly to the reviews page on my site to see all customer comments that have been left. This feedback cannot be faked or altered by me.
CUSTOMER FEEDBACK PAGE IN MY ESTY STORE

Please note that going forward, with the new Etsy review system customers will be able to rate different aspects of their experience. Also, their user names will be public, so it encourages honest feedback. As always, your input is always appreciated.

Tuesday, June 18, 2013

Recent Feedback from Etsy Customers

Customer feedback is very important and much appreciated by anyone who provides a product or service to the public. To the discerning online customer, however, it is even more relevant and useful to see what previous customers have said before making a decision. More specific feedback can tell you about the aspects that matter to you personally. It's not just about whether the item is as described, but the service, packaging, speedy dispatch and the personal touches.
https://img0.etsystatic.com/011/1/5434145/il_570xN.428307333_qlyj.jpg
Connemara marble heart pendant
I'd like to say thank you from the bottom of my heart to all those who have left me feedback publicly, especially those who got into the specifics. It lets me know I am providing the service you want so I can build on that to continuously improve.  Without your input I'd be working blindly.

Click on the link to go directly to the feedback page on my site. This feedback cannot be faked or altered by me.

But I thought I'd pick out my more recent favourites and say thank you to these wonderful people. You know who you are!
***!!!Love my bookmark and love the owner. i have been shopping here since 2010 and will always be back!!

 Beautiful ear rings. Exeptional packaging - real wow effect.

this ornament is gorgeous! thanks so much anne-marie for the personalzation! i expect my son will love this!

Fantastic piece, fast shipping, Anne-Marie added personal touches not only to the packaging but also the entire purchasing experience  

Pink Heart Ornament for Girl's Bedroom, Baptism Gift, Rear View Mirror Charm, Valentines
Pink heart ornament for girl's bedroom

Love you guys!!